Our Guarantee

One of the major advantages of imprinting on wood is the fact that every print is influenced by the tone and grain of the wood. Due to the individualistic nature of imprinting on an organic surface such as wood, each item will be unique.  We are very proud of our products and do all we can to provide you with a creation you will be proud to display.  

We take care to package our products so they will arrive safely.  However, if your package should become damaged in transit, please document the damage by taking photos of both the merchandise and the packaging then contact Debra at dkenny@firewoodcreations.com for information on resolving the issue.  All concerns must be reported to FireWoodCreations.com within five (5) days of receipt of the order.

Since our products are customized we do not accept returns.  However, we want you to be happy with your purchase.  If you have concerns once you receive your custom creation, please contact us.  We will be happy to work with you in order to try to resolve the issue.