Returns & Refunds
Our first priority is for you to love the your custom piece. If you have any issues, please contact us immediately as we would appreciate the opportunity resolve any issue. We take pride in the product that leave our facility and want you to be proud to display them.
One of the major advantages of imprinting on wood is the fact that every print is influenced by the tone and grain of the wood. Due to the individualistic nature of printing on an organic surface such as wood, each item will be unique. We understand that not everyone will like the soft tones or wood grain that imprinting on wood adds to each image, however, each item is custom and made to order, and therefore we cannot offer reprints, returns, or refunds for wood grain or toning issues. Please note that this is rarely an issue as we inspect each piece to assure that it complements your photo and does not detract from it.
Our quality assurance team does their best to ensure the images we receive are of high enough quality to print on the selected size boards; however, we also cannot provide free reprints or refunds where the original image was not of sufficient quality. If we have concerns, we will attempt to contact you to let you know before final production.
If there was an error in the production or shipping of the order that we determine to be Fire-Wood Creation’s fault, we will replace the item at no charge to the customer.
We do our best to package our products securely for transit; however, we cannot control how it is handled once it leaves our facility. If your item arrives damaged or scratched, please contact us at orders@firewoodcreations.com. We may ask for photos so we can claim the issue with the appropriate shipping agency, but we will also be sure that you receive a replacement as soon as possible.
All returns, refunds, and quality concerns must be reported to orders@firewoodcreations.com within fourteen (14) days of receipt of the order.
