Q: How long does it take?
A: Since each of our items are personalized at the time of order, our production time is 5 - 7 business days. Of course if we are able to ship sooner we certainly will.
Q: Where are your products made?
A: All of the products on our site are proudly manufactured, designed, and engraved in the United States. We ship from Ohio.
Q: How can I hear your chimes?
A: There are sound icons located on each of the product pages. Please scroll below the product images and the sound icons for the chime can be located on the left hand side of the screen.
Q: I would like a chime with low tones. Can you make a recommendation?
A: The sound of the chime is determined by the length and dimeter of the tubes. As a general rule, the larger chimes will have a deeper the tone, while the tones of the smaller chimes are a higher pitch. Neither is better, it is purely preference. We recommend listening to the sound of each size by scrolling below the product images on our individual product pages.
Q: Will I receive a proof of my order before the item is created?
A: We are happy to send a graphic of the art proof for approval before final production upon request. If approval is requested, we won't schedule your order into final production until we receive approval from you, so this may extend the production process. In most cases, if we receive prompt approval we are able to ship within our quoted production time.
Q: Can I send my order as a gift directly to the recipient?
A: Absolutely! Simply include the recipient address as the shipping address and your address as the billing address. We never include order information in our packaging, so there is no need to worry that the pricing information will be displayed. The order confirmation/receipt will be sent via email.
Each item is packaged with care and our packaging is design with the gift experience in mind. Please be sure to include a signed gift message with your order, since this will be the only way for the recipient to know who sent the gift. Gift messages are printed on a 4x5 gift card and inserted in an envelope before being included in the packaging.
Q: Do you accept returns?
If you have an issue any of our items, please don't hesitate to contact us. We are unable to accept returns for items that have been personalized. Please contact us directly for return information on stock items that have not been personalized.
If you receive an item that has been damaged during transit or if there is an issue with the personalization, please contact us as soon as possible so we can help resolve the issue as quickly as possible.
Q: Oh no, something went wrong. Can I cancel my order?
Please contact us as soon as possible if you have any questions or concerns with your order. In most cases, we are happy to help you cancel your order if you let us know before your order enters final production or if the personalized item hasn't shipped.
Q: Are your chimes durable enough to hang outside?
Please feel free to enjoy your chimes in the great outdoors. Rainstorms will not damage your chimes. However, we do recommend taking down your chime and placing it away from the elements during severe wind or ice storms. It is also important to not hang the chimes too close to walls or poles, which can cause more damage to the chime during windy weather.
Long term maintenance of your chime will depend on the chime. Our Corinthian Bells and Amish-Crafted chimes require very little maintenance beyond periodic cleaning with soap and water. As for our wood wind chimes, you can prolong the life of your chime by treating the wood portions with wood sealer or stain. The chimes are weather-resistant, but we suggest you maintain them as you would any other outdoor wood accessory. A layer of varnish and/or stain to the chime’s wood accents can add even more beauty and longevity to your chime.
Each of our chimes also comes with a manufacturer's warranty:
Festival Wood Wind Chimes: 2-years
Corinthian Bells Chimes: 5-years
Amish-Crafted Chimes: Lifetime